Managed IT Services – Maintenance & Operations
By Smart Network Solutions (SNS)
Proactive Support. Reliable Operations. End-to-End Management.
Let your business focus on growth — we’ll handle the technology. SNS offers comprehensive Managed IT Services designed to keep your systems running smoothly, securely, and efficiently. From day-to-day operations to long-term performance, our team takes full responsibility for the maintenance, monitoring, and management of your IT infrastructure.
🛠️ What We Offer
🔄 Preventive Maintenance
We don’t wait for problems to occur — we prevent them. Our team performs routine health checks, patch updates, hardware diagnostics, and performance tuning to ensure your systems stay stable and secure.
🧠 Intelligent Monitoring (24/7/365)
Using advanced tools, we continuously monitor your servers, endpoints, networks, and critical applications. Get real-time alerts and rapid resolution for any anomalies or failures — before they impact your business.
🔧 IT Operations Management
From user management to backup scheduling and incident handling, SNS acts as your extended IT team, managing your infrastructure with proven processes and KPIs.
🔁 Backup & Recovery Management
We manage your backup routines, storage retention policies, and recovery plans to ensure your data is safe and available — no matter what.
🧰 Asset Lifecycle Management
Track, maintain, and replace IT assets proactively. We ensure your hardware and software investments remain compliant, optimized, and cost-efficient.
👨💻 Helpdesk & End-User Support
Our multilingual support team resolves issues quickly — whether remote or on-site — so your staff stays productive without interruption.
🧩 Our Managed Services Include
Server & Workstation Management
Network Device Maintenance (Switches, Routers, Firewalls)
Operating System and Software Updates
Antivirus & Endpoint Protection
Patch Management
SLA-based Ticketing & Reporting
Performance Optimization
✅ Why Choose SNS as Your Managed Services Partner?
Certified Experts – Cisco, Microsoft, Fortinet, VMware & Linux professionals on staff
Custom SLAs – Tailored to your business hours, priority levels, and response times
Onsite & Remote Support – Rapid response wherever and whenever you need us
Scalable Packages – From SMB to enterprise, we grow with your business
Security-First Approach – Built-in compliance with NCA, SAMA, and ISO standards
Cost-Effective IT Operations – Eliminate hiring, training, and downtime costs
💼 Industries We Support
Healthcare & Clinics
Government Entities
Educational Institutions
Finance & Banking
Oil, Energy & Utilities
Retail & Logistics
Startups & SMEs
SNS Team
